Solutions / Home services and trades
Book the job and quote the basics before you pick up the phone
HVAC, plumbing, electrical, roofing and cleaning companies are asked the same things all day: do you cover my zip code, how much is a service call, can somebody come Tuesday. The agent answers from what you have written, books a slot inside the hours your crews keep, and takes a name and number for anything that needs a person.
What your customers ask
Questions of this shape, answered from what you uploaded and cited back to it. Anything your content does not cover, it declines rather than guesses.
- “Do you service my zip code?”
- “How much is a diagnostic or service call?”
- “Can somebody come out today or tomorrow?”
- “Do you offer emergency or after-hours service?”
- “Are you licensed and insured?”
- “Do you offer financing or maintenance plans?”
- “What should I do until the technician arrives?”
What to upload
Your service list, pricing guidance, service area and what to expect on the day. Files, web pages, written answers or pasted text, whichever you already have.
- Your service list, with the ranges you quote for common jobs
- Service area, by city or zip code, and any travel fee
- Hours, emergency policy and how dispatch works
- Maintenance plan terms, warranties and what each visit includes
What matters most here
A visitor picks the kind of job, a day and a time from a calendar that only offers slots inside your crews' hours, and both sides get a calendar invitation. Capacity per slot lets two crews take two jobs at once, and the office can move a booking when a job runs long.
A job that needs a quote on site is a name, a number and a one-line description, handed to the office as a callback list with a status per row rather than a voicemail nobody plays back.
Prices and service areas are exactly the things a visitor will hold you to. The agent quotes the ranges you published and says a person will confirm the rest, instead of improvising a number.
A booking can be texted to the dispatcher's phone as well as emailed, where your plan includes it, so a Saturday job booked at 7am reaches somebody who is not at a desk.
Where it stops
It books time, not trucks. It knows your hours and how many jobs you can take at once per department, and it will not double-book a slot, but it does not know where a crew is or how long the current job is running. Dispatch stays with your office, which is why every booking arrives as a calendar invitation and can be moved in one press.
Other industries
Upload what you already have and ask it something. It takes about ten minutes.
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