Solutions / E-commerce and retail
Product, shipping and returns questions, answered from your own catalog
Shoppers ask the same handful of things before they buy, and every one they cannot answer is an abandoned basket. Point the agent at your catalog and policy pages and it answers with your real specifications and your real returns window, cited, rather than a plausible guess.
What your customers ask
Questions of this shape, answered from what you uploaded and cited back to it. Anything your content does not cover, it declines rather than guesses.
- “Will this fit a 32 inch waist?”
- “How long does delivery take to Ireland?”
- “What is your returns window, and who pays the postage?”
- “Is this the same fabric as the one in the photo?”
- “Do you ship outside the UK?”
- “Can I exchange rather than refund?”
- “Is this compatible with the previous model?”
- “What is the warranty?”
What to upload
Your product catalog, shipping and returns policy, size guides. Files, web pages, written answers or pasted text, whichever you already have.
- The product catalog, with specifications rather than marketing copy
- Size and fit guides
- The shipping policy, including destinations and timings
- The returns and warranty policy, in full
What matters most here
A returns answer that is wrong is a chargeback. The citation links back to the policy page the answer came from, so a shopper can check and a support agent can see what the visitor was told.
Every pre-purchase question your site cannot answer is an abandoned basket with a reason attached. The report groups them by topic, so the next thing to write is the thing costing you the most sales.
For the questions that genuinely need a person, a bulk order or a wholesale inquiry, the agent takes a name and a number rather than losing the visitor.
Where it stops
It answers from your catalog as uploaded, not from live stock or order systems. It cannot tell a shopper whether something is in stock right now, where their parcel is, or what is in their basket. Live database connections are built and deliberately not enabled, so do not buy this expecting order lookups.
Other industries
Upload what you already have and ask it something. It takes about ten minutes.
Start free. No card required