Solutions / Clinics and dental practices
Fill the schedule from the website, and answer the insurance question at 9pm
Medical, dental, physio, chiropractic and veterinary practices field the same questions before every appointment: do you take my insurance, are you accepting new patients, what do I bring. The agent answers from your own pages, books a visit with the right provider or department inside their hours, and emails a calendar invitation.
What your customers ask
Questions of this shape, answered from what you uploaded and cited back to it. Anything your content does not cover, it declines rather than guesses.
- “Do you accept my insurance?”
- “Are you taking new patients?”
- “Can I book a cleaning or a check-up online?”
- “What should I bring to a first appointment?”
- “How do I cancel or reschedule?”
- “Do you see children?”
- “Where do I park, and is the office accessible?”
What to upload
Your services, accepted insurance, new-patient paperwork and office policies. Files, web pages, written answers or pasted text, whichever you already have.
- Services and providers, and which provider does what
- Accepted insurance plans and payment options
- New-patient forms, what to bring, and arrival time
- Cancellation policy, hours and holiday closures
What matters most here
Departments map to providers or services, a sub-department to a specific hygienist or room. A patient picks one, then a day from a calendar that only shows real openings, and the invitation lands in both calendars. The front desk can move a visit and leave internal notes the patient never sees.
A clinic usually wants an email for the calendar invitation and the reminder, where a kitchen wants a phone number. Which details a patient must give is yours to set, with one of the two always required.
In a regulated setting this is the point: the agent answers what you have published about services, insurance and policies, and routes anything clinical to a person. It never improvises medical guidance.
A patient in pain or in doubt should reach a human in one tap. The handoff route and the callback list exist so the chat is a front door, not a wall.
Where it stops
It books appointments and answers the questions you have published; it does not give medical advice and it does not read your practice management system. Availability comes from the hours and capacity you set in the dashboard, so if a provider is out, close that day on the department or the slot will still be offered until a two-way calendar connection exists.
Other industries
Upload what you already have and ask it something. It takes about ten minutes.
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